Privacy policy
Privacy Policy - Just Russel
Last updated: August 6, 2024
This Privacy Policy describes how Just Russel Shop (the 'Site,' 'we,' 'us,' or 'our') collects, uses, and discloses your personal data when you visit, use our services, make a purchase at shop.justrussel.com (the 'Site'), or otherwise communicate with us about the Site (collectively, the 'Services'). For the purposes of this Privacy Policy, 'you' and 'your' refer to you as a user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected under this Privacy Policy.
Please read this Privacy Policy carefully.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time, including to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post the updated Privacy Policy on the Site, update the date at 'Last updated,' and take any other steps required by applicable law.
How We Collect and Use Your Personal Data
To provide the Services, we collect personal information about you from various sources, as detailed below. The information we collect and use depends on your interactions with us.
In addition to the specific uses detailed below, we may use the information we collect about you to communicate with you, provide or improve the Services, comply with any applicable legal obligations, enforce applicable terms of service, and protect or defend the Services, our rights, and the rights of our users or others.
What Personal Data We Collect
The type of personal data we obtain about you depends on your interactions with our Site and your use of our Services. When we use the term 'personal data,' we mean data that identifies you, relates to you, or describes you, or that can be associated with you. The following sections describe the categories and specific types of personal data we collect.
Information We Collect Directly from You
Information you provide directly to us through our Services may include:
- Contact Information including your name, address, phone number, and email address.
- Order Information including your name, billing address, delivery address, payment confirmation, email address, and phone number.
- Account Information including your username, password, security questions, and other information used for account security.
- Customer Support Information including the information you choose to include in communications with us, such as when you send a message through the Services.
Some features of the Services may require you to provide certain information about yourself directly to us. You may choose not to provide this information, but in that case, you may not be able to use or access those features.
Information We Collect About Your Usage
We may also automatically collect certain information about your interaction with the Services ('Usage Data'). We may use cookies, pixels, and similar technologies ('Cookies') to do this. Usage Data may include information about how you visit and use our Site and your account, including device information, browser information, network connection information, your IP address, and other information about your interaction with the Services.
Information We Obtain from Third Parties
Finally, we may obtain information about you from third parties, including vendors and service providers who may collect information on our behalf, such as:
- Companies that support our Site and Services, such as Shopify.
- Our payment processors, who collect payment information (e.g., bank account, credit card, or debit card information, billing address) to process your payment, fulfill your orders, and deliver the products or services you have requested, so that we can fulfill the contract we have with you.
- When you visit our Site, open or click on emails we send you, or interact with our Services or advertisements, we or third parties we work with may automatically collect certain information using online tracking technologies such as pixels, web beacons, software development kits, third-party libraries, and cookies.
Any information we obtain from third parties is treated in accordance with this Privacy Policy. See also the section below, Third-Party Websites and Links.
How We Use Your Personal Data
- Product and Service Delivery: We use your personal data to provide the Services in accordance with the contract we have with you, including processing your payments, fulfilling your orders, sending notifications related to your account, purchases, returns, exchanges, or other transactions, creating, maintaining, and otherwise managing your account, arranging shipping, facilitating returns and exchanges, and other account-related features and functionalities. We may also enhance your shopping experience by enabling Shopify to match your account with other Shopify services you might want to use. In this case, Shopify processes your data as set out in its Privacy Policy and Consumer Privacy Policy.
- Marketing and Advertising: We may use your personal data for marketing and promotional purposes, such as sending marketing, advertising, and promotional communications via email, SMS, or mail, and showing you advertisements for products or services. This may involve using your personal data to better tailor the Services and advertisements on our Site and other websites. If you are an EEA resident, the legal basis for these data processing activities is our legitimate interest in selling our products, according to Art. 6 (1) (f) GDPR.
- Security and Fraud Prevention: We use your personal data to detect, investigate, or take action against potential fraudulent, illegal, or malicious activities. If you choose to use the Services and register an account, you are responsible for keeping your account login credentials secure. We strongly recommend that you do not share your username, password, and other access credentials with anyone else. If you believe your account has been compromised, please contact us immediately. If you are an EEA resident, the legal basis for these data processing activities is our legitimate interest in keeping our website secure for you and other customers, according to Art. 6 (1) (f) GDPR.
- Communication and Service Improvement: We use your personal data to provide you with customer support and to improve our Services. This is in our legitimate interest to communicate with you, provide you with effective services, and maintain our business relationship with you, according to Art. 6 (1) (f) GDPR.
Cookies
Like many other websites, we use cookies on our Site. Specific information about the cookies we use concerning supporting our shop with Shopify can be found at https://www.shopify.com/legal/cookies. We use cookies to support and improve our Site and Services (including remembering your actions and preferences), conduct analytics, and gain more insight into user interaction with the Services (in our legitimate interest to manage, improve, and optimize the Services). We may also allow third parties and service providers to use cookies on our Site to better tailor the services, products, and advertising on our Site and other websites.
Most browsers automatically accept cookies by default, but you can configure your browser settings to remove or refuse cookies. Please note that removing or blocking cookies may negatively impact your user experience and may cause some Services, including certain features and general functionality, to not work correctly or become unavailable. Additionally, blocking cookies may not entirely prevent how we share information with third parties, such as our advertising partners.
How We Disclose Personal Data
In certain circumstances, we may disclose your personal data to third parties for contract execution, legitimate purposes, and other reasons covered by this Privacy Policy. Such circumstances may include:
- With vendors or other third parties who perform services on our behalf (e.g., IT management, payment processing, data analysis, customer support, cloud storage, fulfillment, and shipping).
- With business and marketing partners to provide services and display advertisements to you. Our business and marketing partners will use your data in accordance with their privacy policies.
- When you direct us, request us, or otherwise give us permission to disclose certain data to third parties, such as to deliver products to you or through your use of social media widgets or login integrations, with your consent.
- With our affiliates or otherwise within our corporate group, in our legitimate interests to run a successful business.
- In connection with a business transaction, such as a merger or bankruptcy, to comply with applicable legal obligations (including responding to subpoenas, search warrants, and similar requests), to enforce applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.
We disclose the following categories of personal data and sensitive personal data about users for the purposes described above in How We Collect and Use Your Personal Data and How We Disclose Personal Data:
| Category | Categories of Recipients |
|---|---|
| Identification data such as basic contact details and certain order and account information | Vendors and third parties who provide services on our behalf (e.g., internet service providers, payment processors, fulfillment partners, customer support partners, and data analysis providers) |
| Commercial information such as order, shopping, and customer support information | Business and marketing partners |
| Internet or other similar network activity, such as usage data | |
| Geolocation data such as locations determined by an IP address or other technical measures |
We do not use or disclose sensitive personal data without your consent or with the aim of deriving characteristics about you.
With your consent, we share personal data to conduct advertising and marketing activities as follows.
Third-Party Websites and Links
Our Site may contain links to websites or other online platforms operated by third parties. If you follow links to sites that are not affiliated with or managed by us, it is important that you read their privacy and security policies and other terms. We do not guarantee and are not responsible for the privacy or security of such sites, including the accuracy, completeness, or reliability of the information on these sites. Information you provide in public or semi-public areas, including information you share on third-party social networks, may also be visible to other users of the Services and/or users of these third-party platforms, without limitation on its use by us or by any third party. The inclusion of such links on our Site does not imply endorsement of the content on such platforms or of their owners or operators, except as stated in the Services.
Children's Data
The Services are not intended for use by children, and we do not knowingly collect personal data from children. If you are the parent or guardian of a child who has provided us with personal data, you may contact us using the contact information below to request that it be deleted.
As of the effective date of this Privacy Policy, we are not knowingly aware of any 'sharing' or 'selling' (as those terms are defined by applicable law) of personal data of individuals under the age of 16.
Security and Retention of Your Data
Please note that no security measure is perfect or impenetrable, and we cannot guarantee 'perfect security.' Additionally, data you send to us may not be secure during transmission. We encourage you not to use unsecure channels to communicate sensitive or confidential information to us.
How long we retain your personal data depends on various factors, such as whether we need the data to maintain your account, to provide the Services, to comply with legal obligations, to resolve disputes, or to meet other applicable contracts and policies.
Your Rights
Depending on where you live, you may have some or all of the rights listed below with respect to your personal data. However, these rights are not absolute and may only apply under certain circumstances, and in some cases, we may deny your request to the extent permitted by law.
- Right to Access/Know: You may have the right to request access to the personal data we hold about you, including details on how we use and share your data.
- Right to Deletion: You may have the right to request that we delete the personal data we hold about you.
- Right to Correction: You may have the right to request that we correct any inaccurate personal data we hold about you.
- Right to Portability: In certain circumstances and with certain exceptions, you may have the right to receive a copy of the personal data we hold about you and request that we transfer it to a third party.
- Right to Opt-Out of Sale, Sharing, or Targeted Advertising: You may have the right to request that we do not 'sell' or 'share' your personal data or to opt-out of the processing of your personal data for purposes considered 'targeted advertising,' as defined by applicable privacy laws. Please note that if you visit our Site while the Global Privacy Control opt-out preference signal is enabled, depending on where you are located, we will automatically treat this as a request to opt-out of the 'sale' or 'sharing' of information for the device and browser you are using to visit the Site.
- Restriction of Processing: You may have the right to request that we stop or limit the processing of personal data.
- Withdrawal of Consent: When we rely on your consent to process your personal data, you may have the right to withdraw that consent.
- Appeal: You may have the right to appeal our decision if we refuse to process your request. You can do this by responding directly to our denial.
- Manage Communication Preferences: We may send you promotional emails, and you can opt-out of receiving these at any time by using the opt-out option included in the emails we send you. If you opt-out, we may still send you non-promotional emails, such as emails about your account or orders you have placed.
You can exercise any of these rights where indicated on our Site or by contacting us using the contact details below.
We will not discriminate against you for exercising any of these rights. We may need to collect information about you to verify your identity, such as your email address or account information, before providing a substantive response to the request. In accordance with applicable law, you may designate an authorized agent to submit requests on your behalf to exercise your rights. Before we accept a request from an authorized agent, we require the agent to provide proof of their authorization to act on your behalf, and we may require you to verify your identity directly with us. We will respond to your request promptly, as required under applicable law.
Complaints
If you have complaints about how we process your personal data, you can contact us using the contact details below. If you are not satisfied with our response to your complaint, you may, depending on where you live, have the right to appeal our decision by contacting us using the contact details below, or to file a complaint with your local data protection authority. For the EEA, you can find a list of the responsible data protection supervisory authorities here.
International Users
Please note that we may transfer, store, and process your personal data outside the country in which you reside. Your personal data will also be processed by staff and third-party service providers and partners in these countries.
If we transfer your personal data outside of Europe, we rely on recognized transfer mechanisms such as the European Commission's model contractual clauses, or equivalent contracts issued by the relevant competent authority in the United Kingdom, where relevant, unless the data is transferred to a country that is deemed to provide an adequate level of protection.
Contact
If you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of the rights available to you, please call or email us at hello@justrussel.com or contact us at Baarledorpstraat 95, Gent, 9031, BE.
For the purposes of applicable data protection laws, and unless explicitly stated otherwise, we are the data controller for your personal data.
